Once your order is shipped, you will receive a confirmation email with a tracking number. Click the tracking link in the email to view the status of your shipment in real time. You can also log into your account to check your order history and tracking information.

We offer free standard shipping on all orders. You should receive your order within 3 business days, though delivery may take up to 5 business days depending on your location. Please note that weekends and holidays are not counted as business days.

We accept returns within 14 days of delivery for a full refund or exchange. Items must be unworn, unused, and in their original condition with all original packaging. Final sale items are not eligible for return. Please make sure to try items on without removing tags or wearing them outside.

To start a return, please send an email to info@santiniroma.com with your order number, item details, and reason for return. Returns will only be processed through email — there is no online return portal. Once your return request is reviewed and approved, you will receive further instructions.

Each product page includes a Size Chart and a Find My Size feature to help you choose the right fit. The size chart provides detailed measurements, while the Find My Size tool offers personalized size recommendations based on your input. If you still need assistance, feel free to contact our customer support team.